TMG Global announced the successful completion of a nationwide end-user technology refresh spanning 53 U.S. locations for one of the world’s largest dining companies. The project focused on replacing legacy thin-client endpoints with new, customer-standard desktops, driving improved reliability and a smoother in-restaurant experience for staff and guests.
Building on the initial program objectives, TMG coordinated tightly controlled onsite cutovers at each location. Because these systems are primarily mounted in secure racks, TMG field engineers executed like-for-like swaps, performed structured cable management, and then collaborated in real time with the client’s remote technical support to validate device health, application access, and network connectivity before returning stores to production.
“This project was all about precision and predictability,” said Ralph Garcia, Project Coordinator at TMG Global. “Our teams followed a standardized playbook at every site swap, secure, validate to minimize disruption and ensure each location came back online cleanly within the approved change window.”
Key elements of the rollout included:
- Legacy thin-client retirement and installation of new desktops aligned to the customer’s standard build
- Rack-mounted device handling with attention to airflow and cable discipline
- Live, remote validation with the client’s support team to confirm successful cutover (device visibility, sign-in, and core app access)
- A repeatable checklist-driven process to deliver consistent outcomes across geographically dispersed sites
This completion milestone follows TMG Global’s earlier announcement detailing the broader modernization initiative with the same dining enterprise.
